E-Comm, the emergency communications centre responsible for answering 99 percent of B.C.’s 9-1-1 calls, is appealing to British Columbians to Help Us Help, as part of a campaign to encourage the public to use 9-1-1 responsibly. E-Comm is anticipating one of the busiest summers on record for emergency services and first responders. “Ahead of the…
We all have an important role to play keeping our loved ones safe and protecting valuable 9-1-1 resources. We want them available in an emergency, when we need them most. As part of Emergency Service Dispatchers’ and 9-1-1 Awareness Week, running from April 10-16, E-Comm 9-1-1 is challenging British Columbians to protect each other…
Canada has one of the highest education rates in the world. Despite this, one in six Canadians struggle with everyday reading and writing. This statistic climbs higher still when you examine literacy rates inside Canadian penitentiaries. According to a fact sheet by The Literacy and Policing Project, 79 per cent of offenders entering Canadian correctional…
If you saw them in the street, you probably wouldn’t recognize them. They don’t carry a gun or wear a shiny badge. They don’t drive an ambulance, a patrol car, or a fire truck. They are often working when most people are home in their beds. They are missing family functions, dance recitals and school…
As the substance abuse crisis continues to rage across Canada, correctional institutions across the country are feeling the strain. According to a 2020 report by Dalhousie University, opioid-related deaths inside correctional facilities are on a steady incline. In 2017 alone, there were 70 overdoses inside Canadian prisons. A 2016 report by CMAJ Open found that…
It goes without saying that answering emergency calls and dispatching field responders to events is emotionally taxing work. However, it is often the unseen work-life balance issues that create the greatest levels of stress for telecommunicators. Due to staffing shortages and high turnover, emergency telecommunicators are frequently asked to work overtime. This involves either staying…
