Paramedic Dan Kress holds up an IV bag

First Responder of the Year 2021: Dan Kress, Advanced Care Paramedic

Winner: Dan Kress Nominated by: Bryce Brunarski Congratulations to Dan Kress, our official First Responder of the Year for 2021! Dan was nominated by his former colleague at Niagara EMS, Bryce Brunarski, for his unyielding compassion, class and dignity in the field over his impressive 36 year career as an Advanced Care Paramedic. “Although Dan…


In This Together: Peer-to-Peer Mental Health Support for First Responders

Former Correctional Officer Pattie Atwell enjoyed a fulfilling 10-year career at a Women’s Correctional Centre in Headingly, MB, but an occupational stress injury in 2017 sent her into a slow spiral with unexpected consequences she couldn’t have foreseen until it was too late. “I didn’t have any idea that I was getting sick,” says Atwell.…


The Call I’ll Never Forget: True stories from emergency dispatchers and 9-1-1 operators

If you saw them in the street, you probably wouldn’t recognize them. They don’t carry a gun or wear a shiny badge. They don’t drive an ambulance, a patrol car, or a fire truck. They are often working when most people are home in their beds. They are missing family functions, dance recitals and school…


9-1-1 operators at work

Child Care in the 911 Centre? It’s About Time

It goes without saying that answering emergency calls and dispatching field responders to events is emotionally taxing work. However, it is often the unseen work-life balance issues that create the greatest levels of stress for telecommunicators. Due to staffing shortages and high turnover, emergency telecommunicators are frequently asked to work overtime. This involves either staying…