B.C.’s first summer without COVID restrictions expected to drive demand for 9-1-1

E-Comm, the emergency communications centre responsible for answering 99 percent of B.C.’s 9-1-1 calls, is appealing to British Columbians to Help Us Help, as part of a campaign to encourage the public to use 9-1-1 responsibly. E-Comm is anticipating one of the busiest summers on record for emergency services and first responders. “Ahead of the…

Child Care in the 911 Centre? It’s About Time

January 27, 2022Lisa RymshawArticles, Featured Content, News, Volume 2911 centres, 911 operators, Canada news, Emergency Dispatchers, Emergency Telecommunicators, First Responder News, First Responders Canada, Support First Responders

It goes without saying that answering emergency calls and dispatching field responders to events is emotionally taxing work. However, it is often the unseen work-life balance issues that create the greatest levels of stress for telecommunicators. Due to staffing shortages and high turnover, emergency telecommunicators are frequently asked to work overtime. This involves either staying…